Return & Refund

Dear Customer, we hope you're delighted with your order. However, we still understand that sometimes you would like a return. Before requesting a return, please read the following to ensure that your return process proceeds smoothly.

You can request our Return & Refund Service:

✅ Unshipped Orders:
Returns can be requested unconditionally. Please contact contact@brozma.com to cancel your order.
Please log in to your Brozma account to cancel your order and the payment will be automatically refunded to your account.

✅ Shipped Orders:
Returns can be requested unconditionally within 30 days of the date of purchase.
The shipping fee can be removed due to product quality problems or wrong products sent, otherwise the customer has to pay the shipping fee.
Returned products should be confirmed that there is no human-caused damage affecting secondary sales, and the condition is new or nearly new, otherwise it will not be accepted.

Return & Refund Service will not be provided where:

❎ It is requested beyond 30 days of the date of purchase.
❎ A product sent to Brozma for Return & Refund Service does not include all original accessories, attachments, packaging or gift(s) included in original order.
❎ Damage is caused to the product by improper installation, operation or unauthorized use or modification of the product.

Important notes

  1. This return policy applies to direct end-user consumers who purchase our products from Brozma.com.

  2. All items must be returned in their original condition, including the original Brozma packaging. If the order includes a gift, the gift must also be returned.

  3. Items that are damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use are not eligible for a refund or replacement.

  4. Customers are responsible for the return shipping fees for non-quality related returns.

  5. Customers are responsible for any damage to items or loss during shipping for non-quality related returns.

  6. Items must be returned within 7 days after the initial application.

  7. Refunds will be processed within 5 business days after we receive the returned items. Refunds will be processed using the same method that was used to make the payment. The exact time of completion depends on the bank or credit card issuer. Processing times may be extended during the holidays.

  8. Please do not include non-Brozma items by accident in your return package. We will not be responsible for sending those items back to you.

  9. The sender's address on your package is NOT the return address. If you send the return package to that address, the processing time for your return may be delayed. You should only send the return package to the address on the return label we provide.
    If you have any questions about this policy, please email us at customer_support@brozma.com 

    Return & Refund Instructions

    If you would like to request a return and refund, please do so within 30 days of the date of purchase.

    Steps

    1. Contact us at contact@brozma.com to determine if you meet the conditions for return

    2. If qualified, customer service will create a return label for you

    3. Send the package according to the guidelines

    4. Brozma receives the package and confirms the product

    5. Customers receive refunds

    Note: Refund processing may be delayed during events or holidays.

    FAQs

    Q: How do I return a Brozma product?
    Please follow the instructions:

    • Contact us at customer_support@brozma.com  to determine if you meet the conditions for return

    • If qualified, customer service will create a return label for you

    • Send the package according to the guidelines

    • Brozma receives and confirms the product

    • Refund is issued

    Q: Do I have to pay to ship the item back?
    It depends. The shipping fee can be removed due to product quality problems or wrong products sent; otherwise, the customer has to pay the shipping fee.

    Q: Have you received my return?
    Please contact us at contact@brozma.com for package delivery status.

    Q: When will I receive my refund?
    Refunds will be processed within 5 business days after we receive the returned items. Refunds will be sent using the same method that was used to make the payment. Processing times may vary depending on your bank or payment provider.

    Q: I no longer have the original packaging. Can I still return the product?
    According to Brozma’s Return & Refund Policy, all items must be returned in their original condition, including original Brozma packaging. Please contact us at customer_support@brozma.com for more details.

    Replacement (Exchange Policy)

    To make your experience better, we are happy to help you process an exchange. Please reach out to customer_support@brozma.com  for help.

    You can request our Replacement Service:

    ✅ Unshipped Orders: Replacement can be requested unconditionally. Contact customer_support@brozma.com to replace your product.
    ✅ The exchange process must be initiated within 7 days of receipt of the item and the item must be free from any human-caused damage.

    Returned products must be in new or like-new condition and must not affect secondary sales. Otherwise, they will not be accepted.

    Replacement Service will not be provided where:

    ❎ It is requested beyond 7 days of the date received
    ❎ The returned product does not include all original packaging, accessories, attachments, or gift items
    ❎ The product has cracks, dents, scratches, or other signs of damage
    ❎ Damage is caused by misuse, improper installation, unauthorized modification, etc.

    Replacement Instructions

    If you would like to request a replacement, please submit your request within 7 days from the date of receiving the product.

    Steps

    1. Contact us at customer_support@brozma.com to determine if you meet the conditions for replacement

    2. If qualified, customer service will create a replacement label for you

    3. Send the package according to the guidelines

    4. Brozma Team receives the package, confirms the exchanged product, and sends out a new replacement product

    5. Customer receives the new product

    Important Notes

    1. This replacement policy applies to direct end-user customers who purchase products from Brozma.com.

    2. All replacement items must be returned in original condition including Brozma packaging and any free gifts included.

    3. Products damaged due to misuse, accident, lack of care, or abnormal use are not eligible for replacement.

    4. Brozma will cover shipping costs for replacements due to product quality issues or wrong item shipped.

    5. For replacements due to personal reasons (like wrong size, color, or change of mind), customer is responsible for shipping fees.

    6. Replacement requests must be made within 7 days of receipt, and the product must be shipped back within 7 days of approval.

    7. The sender's address on your package is not the replacement return address. Please only ship to the address provided on the return label by Brozma.

    8. Please make sure not to include any non-Brozma items in your package by mistake. We are not responsible for sending those items back.

    9. For any questions about replacement, you can email us at customer_support@brozma.com 

    Support

    If you still have any questions, don’t hesitate to reach out to us at customer_support@brozma.com.
    Our dedicated support team will be happy to help and will respond within two business days.

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