Return & Refund Policy – Brozma

At Brozma, we want you to be fully satisfied with your purchase. If you are not completely happy, you may request a return or refund under the conditions below.

1. Order Cancellation (Unshipped Orders)

You may cancel your order before it is shipped.

Please contact us at: customer_support@brozma.com
Or cancel directly from your Brozma account
A full refund will be issued automatically

2. Returns (Shipped Orders)

You may request a return within 30 days of purchase, provided the following conditions are met:

The item must be unused, undamaged, and in original packaging
All accessories, attachments, and gifts must be included
The product must not show signs of misuse or abnormal use

Return Shipping Fees

If the return is due to:
- Defective product
- Wrong item received
  👉 We cover return shipping
If the return is due to:
- Change of mind
- Wrong selection (size/color/etc.)
  👉 Customer is responsible for return shipping costs

Original shipping fees are non-refundable.

3. Non-Returnable Situations

We do not accept returns if:

Request is made after 30 days
Product is used, damaged, or altered
Missing original packaging, accessories, or gifts
Damage caused by improper use, installation, or modification

4. Return Process

To initiate a return:

Contact us at : customer_support@brozma.com
Our team will review your request
If approved, we will provide a return label and instructions
Ship the item following our instructions
Once received and inspected, your refund will be processed

⚠️ Do not send items without prior approval.
⚠️ Do not ship to the sender’s address. Use only the return label provided.

5. Return Timeframe

Items must be shipped back within 10 days after return approval

6. Refunds

Refunds are processed within 5 business days after inspection
Refunds will be issued via the original payment method
Processing time may vary depending on your bank or payment provider

7. Lost or Damaged Returns

For non-quality-related returns:

Customers are responsible for any loss or damage during return shipping

8. Regional Policy Notice

This policy applies globally. However, your rights may vary depending on your location:

🇬🇧 United Kingdom customers may have additional rights under consumer protection laws (including a 14-day cooling-off period)
🇦🇪 United Arab Emirates customers may be subject to local return practices
🇺🇸 United States customers follow standard return conditions above

We comply with all applicable local consumer protection laws.

Replacement (Exchange) Policy

We are happy to offer replacements when applicable.

1. Eligibility

Requests must be made within 7 days of delivery
Product must be:
- Unused
- Undamaged
- In original packaging

2. Replacement Shipping

If due to defect or wrong item 👉 We cover shipping
If due to personal reasons 👉 Customer pays shipping

3. Replacement Process

Contact us at customer_support@brozma.com
Get approval and instructions
Ship the item back
We inspect and send replacement

4. Non-Eligible Cases

Replacement will not be accepted if:

Request is made after 7 days
Product is damaged or used
Missing packaging or accessories
Misuse or unauthorized modification

FAQs

Do I need to contact you before returning?

Yes. Returns without approval will not be accepted.

When will I receive my refund?

Within 5 business days after inspection (bank timing may vary).

Do I need original packaging?

Yes. All returns must include original packaging and accessories.

Support

If you have any questions, contact us:

📧 customer_support@brozma.com
⏱ Response time: within 1–2 business days