Shipping Policy – Brozma

At Brozma, we aim to deliver your orders safely and efficiently. Please review the following shipping terms carefully.

1. Processing Time

Orders are typically processed within 1–3 business days
Processing time may be extended during:
- Peak seasons
- Promotions or sales events
- Payment verification delays

2. Shipping Costs

Shipping fees are calculated automatically at checkout
Costs depend on:
- Delivery location
- Shipping method
- Product type

3. Delivery Time

Delivery times are estimates and may vary depending on location and logistics.

🇺🇸 United States: 5–12 business days
🇬🇧 United Kingdom: 5–10 business days
🇦🇪 United Arab Emirates: 4–9 business days
Other countries: 7–15 business days

⚠️ Delivery times are estimates only and may be affected by customs, carrier delays, or external factors.

4. Shipping Address

Please ensure your shipping address is accurate and complete
We are not responsible for delays or losses caused by incorrect addresses

Address Notes:

P.O. Boxes may be accepted for some orders
Certain items require a physical address and signature upon delivery
We do not ship to restricted or high-risk areas

5. Order Tracking

After placing an order, you will receive an Order Confirmation Email
Once shipped, you will receive a Tracking Number via email

You can track your order using the provided tracking details.

6. Delivery Issues

If you experience any issues with your delivery:

Delayed or Missing Orders

🇦🇪 United Arab Emirates: Contact us within 30 days
Other countries: Contact us within 60 days

Damaged or Incorrect Items

Contact us immediately at: support@brozma.com
Provide photos or videos for faster resolution

7. Refused or Rejected Packages

Please do not reject deliveries
If you wish to cancel or modify your order, contact us before delivery

Brozma is not responsible for losses caused by rejected or refused packages.

8. Failed Deliveries

If a package cannot be delivered due to:

Incorrect address
Customer unavailability
Failure to respond to courier

👉 Additional shipping charges may apply for re-delivery.

9. Important Notes

Delivery times are estimates, not guarantees
External factors such as customs clearance, holidays, or logistics delays may impact delivery
Some items may ship separately depending on availability

10. Contact Us

For any shipping-related questions:

📧 customer_support@brozma.com
⏱ Response time: 1–2 business days

Shipping policy